Privacy policy

Last updated: April 12, 2026

Lotus Flower operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lotus Flower is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction using the Services, interact with our advertising, communicate with us, or otherwise engage with us online or offline. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial and payment information, including payment method details, transaction confirmations, and limited payment-related information necessary to process orders and refunds. Payment processing is handled by Shopify and our payment processors, and we do not store complete payment card details on our own systems unless expressly stated otherwise.
  • Account information, including your username, password, preferences, saved addresses, and related account settings if you create an account.
  • Transaction information, including the items you view, add to cart, add to wishlists, purchase, return, exchange, cancel, or inquire about, as well as your order history and fulfillment status.
  • Communications with us, including the information you include in emails, forms, chat, WhatsApp messages, Instagram or Facebook messages, reviews, and customer support inquiries.
  • Device and technical information, including information about your device, browser, operating system, IP address, network connection, approximate location, and other identifiers associated with your use of the Services.
  • Usage information, including how and when you interact with the Services, pages viewed, products viewed, referral sources, session activity, on-site search activity, clicks, scrolls, add-to-cart events, checkout activity, purchases, and interactions with our ads and emails.
  • Marketing and audience information, including information associated with your interactions with our advertisements, social media content, pixels, cookies, analytics tools, conversions APIs, and audience or remarketing systems operated by us or our partners.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, sign up for emails or text messages, contact us, submit a form, send us a message, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our Services or visit our website, and through the use of cookies, pixels, tags, SDKs, web beacons, local storage, server logs, and similar technologies.
  • From our service providers, including providers that enable ecommerce functionality, payment processing, fulfillment, shipping, advertising, analytics, security, and customer support.
  • From our partners or other third parties, including advertising platforms, analytics providers, social media platforms, and business partners.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, process your payments, fulfill your orders, remember your preferences, support account functionality, process returns, exchanges, or other transactions, communicate with you regarding orders, arrange shipping, facilitate reviews, and create and improve your shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, social media, or other channels, and showing you advertisements for products or services on our Services and on third-party websites, apps, and platforms. To do this, we and our partners may use cookies, pixels, SDKs, tags, web beacons, local storage, and server-to-server technologies, including technologies provided by Shopify, Meta, Google, and similar partners. These technologies help us understand your interactions with the Services, measure the performance of our marketing, personalize content and advertisements, build audiences, remarket to prior visitors, suppress existing customers from certain campaigns, and improve ad delivery.
  • Measurement, analytics, and reporting. We use personal information to understand how visitors and customers interact with the Services, analyze traffic sources and campaign performance, attribute conversions, evaluate product and marketing performance, and improve our website, products, content, and advertising strategy.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
  • Communicating with you. We use your personal information to provide customer support, respond to your questions, send you order and account notifications, and otherwise maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, investigate potential violations of our terms or policies, participate in legal proceedings, and protect the Services, our business, and the rights and safety of our users, customers, and others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as ecommerce hosting, payment processing, fraud prevention, fulfillment, shipping, cloud storage, IT management, customer support, analytics, and related business operations.
  • With business and marketing partners, advertising platforms, analytics providers, and measurement providers to market our business, measure advertising performance, personalize ads and content, create and use audiences, match customers or prospective customers with accounts on third-party platforms, suppress existing customers from campaigns, improve ad delivery, and provide related analytics and reporting services. These partners may include Shopify, Meta, Google, and similar providers. Depending on the tools we use and our settings, the information disclosed may include identifiers such as name, email address, phone number, IP address, device and browser information, online identifiers, pages viewed, products viewed, cart activity, checkout activity, purchase information, and related event data. In some cases, this information may be collected or transmitted through cookies, pixels, SDKs, tags, or server-to-server connections such as the Meta Pixel, Meta advanced matching, Meta Conversions API, Google Analytics, Google Ads tags, enhanced conversion features, Customer Match features, and similar tools. Where supported by the platform and permitted by law, some identifiers may be hashed or otherwise protected before or during transmission for matching or measurement purposes. Our business and marketing partners will process your information in accordance with their own privacy notices, policies, and terms.
  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as when you use social media integrations, share content, or interact with embedded content or widgets.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, acquisition, financing, restructuring, sale of assets, or bankruptcy.
  • To comply with applicable legal obligations, respond to subpoenas, court orders, search warrants, and similar requests, enforce our terms or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you and for us as a merchant. Information you submit to the Services may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use Shopify features, apps, channels, and integrations that incorporate data and information obtained from your interactions with our store, along with data processed by Shopify and its partners. In these circumstances, Shopify may process personal information to provide us with ecommerce, analytics, marketing, measurement, personalization, security, and operational services. To learn more about how Shopify uses personal information and any rights you may have, you can visit Shopify's privacy documentation and privacy portal at Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies, Analytics, and Advertising Technologies

We and our service providers use cookies, pixels, tags, SDKs, web beacons, local storage, server logs, and similar technologies on our Services to operate the website, remember preferences, keep the Services secure, understand how visitors use the Services, measure advertising and marketing performance, and show you more relevant content and advertising on our Services and on third-party platforms.

Google Analytics

We use Google Analytics and related Google measurement tools to understand how visitors use our Services, such as which pages are viewed, how visitors arrive at the Services, how visitors navigate the Services, and how visitors interact with content, products, and checkout. Google may collect information such as your IP address, browser and device information, approximate location, session data, and interactions with the Services. Google may use this information in accordance with its own terms and privacy documentation. Google also provides user controls such as Google Ads Settings and the Google Analytics Opt-out Browser Add-on.

Google Ads

We may use Google Ads, remarketing, audience features, conversion tracking, enhanced conversions, Customer Match, and related advertising and measurement services. These tools may use cookies, tags, and similar technologies and may involve the sharing of contact information or event data with Google for conversion measurement, remarketing, audience matching, customer suppression, ad personalization, campaign performance analysis, and related advertising purposes, where permitted by law and by our settings. Depending on the tool used, Google may receive information such as online identifiers, browser information, device information, IP address, page views, product views, cart and checkout activity, purchase information, and limited customer contact details used for matching purposes.

Meta (Facebook and Instagram)

We may use Meta business tools, which may include the Meta Pixel, advanced matching, Conversions API, catalog integrations, Facebook and Instagram sales channel features, audience tools, and related advertising, measurement, audience, and analytics features. These tools may collect or receive information from your interactions with our Services and may use that information to help us measure ad performance, create audiences, exclude certain users from campaigns, personalize advertising, remarket to prior visitors, optimize ad delivery, and market our products on Facebook, Instagram, and related Meta services. Depending on our settings, Meta may receive contact information, device and browser data, IP address, online identifiers, pages viewed, products viewed, cart activity, checkout activity, purchases, and similar event data.

Product Catalogs and Shopping Features

We may use product catalog and shopping features offered by Meta, Google, Shopify, or other partners. These features may use product information such as product titles, descriptions, prices, availability, links, images, categories, and related catalog data to create, modify, deliver, measure, and optimize advertisements and shopping experiences on our behalf.

Your Choices

Depending on your location, browser, and device settings, you may be able to control cookies and similar technologies through your browser settings, any cookie banner or privacy controls we make available, or settings offered by third parties. You can also learn more about how to manage personalized advertising through Meta and Google using their user controls, including Meta Ad Preferences, Off-Facebook Activity controls, Google Ads Settings, and other opt-out tools described in their privacy documentation. Blocking or limiting cookies and similar technologies may affect the functionality of some parts of the Services.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in the relevant jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell, as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce our contracts and policies, or support our legitimate business operations.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

  • Right to access or know. You may have a right to request access to personal information that we hold about you.
  • Right to delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails or messages, and you may opt out of receiving these at any time by using the unsubscribe option in our communications or by contacting us. If you opt out, we may still send you non-promotional messages, such as those about your account, purchases, orders, or support requests.
  • Advertising and analytics choices. You may also have choices relating to personalized advertising, cookies, pixels, audience matching, analytics, and similar technologies through your browser settings, any consent tools we make available, and the privacy or advertising settings made available by providers such as Google and Meta.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses personal information and any rights you may have in connection with data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you have authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the same details or lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by staff and third-party service providers and partners operating in other countries.

If we transfer your personal information out of the European Economic Area, the United Kingdom, or other regions with transfer restrictions, we will rely on recognized transfer mechanisms where required by applicable law, such as standard contractual clauses, adequacy decisions, or equivalent safeguards, unless an exception applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, technologies, legal obligations, or operational requirements. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at thelotuspage@gmail.com or at Al Bustan, Ajman, AJ, AE.